Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

To err is human; to forgive is divine pathway

Concentration of wealth will never be a problem as long as we have those three great institutions for redistributing it: Taxes, wives, offspring.

It was impossible to get a conversation going, everybody was talking too much.

Listeningwell is as powerful a means of communication and influence as to talk well.

If you are standing upright, don't worry if your shadow is crooked.

Honesty is like an icicle; if once it melts that is theend of it.

Trust exists; only lies are invented.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

In God we trust; all others pay cash.

Freedom to learn is the first necessity of guaranteeing that man himself shall be self-reliant enough to be free

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.