Conflictinvolves incompatible behaviors rather than competitive goals.

Kindwords do not cost much. Yet they accomplish much.

You may give gifts without caring, but you can't care without giving

Life is like a mirror. smile at it, and it is charming; frown at it, and it becomes sinister.

Afanatic is a person who can’t change his mind and won’t change.

To effectivelycommunicate, we must realize that we are all different in the way we perceivethe world and use this understanding as a guide to our communication withothers.

Constantrepetition carries conviction.

Any child who has parents who are interested in him and has a house full of books isin't poor.

It was impossible to get a conversation going, everybody was talking too much.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They

Whenelephants fight, it is the grass who suffers.

If Ishould ever be captured, I want no negotiation—andif I should request a negotiation from captivity they should consider that asign of duress.