I haveoften regretted my speech, never my silence.

You cannot truly listen to anyone and do anything else at the same time.

Arbitrary power is like most other things which are veryhard, very liable to be broken.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

Mostpeople I ask little from. I try to give them much, and expect nothing inreturn and I do very well in the bargain.

We'reeyeball to eyeball and the other fellow just blinked.

Blessed are they who have nothing to say and who cannot be persuaded to say it.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Skillin the art of communication is crucial to a leader's success. He canaccomplish nothing unless he can communicate effectively.

Aperson whose heart is not content is like a snake which tries to swallow anelephant.

To startblindly with a statement is a sign of arrogance and narrow-mindedness, andwill lead to conflict. To start blindly with a question is a sign ofuncertainty and honesty, and will lead to wisdom.

Expreince never helps us avoid doing something foolish; it merely prevents us from enjoying it.