If necessityis the mother of invention, conflict is its father.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

It'snot hard to make decisions when you know what your values are.

There is sweet joy that comes to us that comes to us after sorrow.

A goodmanager doesn't try to eliminate conflict; he tries to keep it from wastingthe energies of his people. If you're the boss and your people fight youopenly when they think that you are wrong that's healthy.

Thereare two sides to every question.

What sunshine is to flowers, smiles are to humanity.

Power is a little like alcohol: the faster it is consumed, the more quickly it affects the brain.

It is much easier to be a hero than a gentleman.

Every age thinks its battle the most important of all.

Past time is only eviil at a distance.

Thetruth is that our finest moments are most likely to occur when we are feelingdeeply uncomfortable, unhappy, or unfulfilled. For it is only in suchmoments, propelled by our discomfort, that we are likely to step out of ourruts and start searching for di