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Conflictlies at the core of innovation.
Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.
Conflictinvolves incompatible behaviors rather than competitive goals.
The easiest,the most tempting, and the least creative response to conflict within anorganization is to pretend it does not exist.
Don't beafraid of opposition. Remember, a kite rises against, not with, the wind.
Standingin the middle of the road is very dangerous; you get knocked down by thetraffic from both sides.
Alwaysforgive your enemies. Nothing annoys them so much.
Anyonewho conducts an argument by appealing to authority is not using his intelligence,just his memory.
Anounce of mediation is worth a pound of arbitration and a ton of litigation!
In oneof our concert grand pianos, 243 taut strings exert a pull of 40,000 poundson an iron frame. It is proof that out of great tension may come greatharmony.
Embracingconflict can become a joy when we know that irritation and frustration canlead to growth and fascination.
It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.