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Usenon-verbal communication to

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Ninety-ninepercent of

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

Listeningwell is as powerful

Listeningwell is as powerful a means of communication and influence as to talk well.

Humoris the affectionate

Humoris the affectionate communication of insight.

I have oftenregretted

I have oftenregretted my speech, never my silence.

Speechis human, silence

Speechis human, silence is divine, yet also brutish and dead; therefore we mustlearn both arts.

Kind wordscan be

Kind wordscan be short and easy to speak, but their echoes are truly endless.

Neverforget the power

Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.

Silenceis as full of

Silenceis as full of potential wisdom and wit as the unshown marble of greatsculpture. The silent bear no witness against themselves.

Listening,not imitation,

Listening,not imitation, may be the sincerest form of flattery.

Nature hasgiven men

Nature hasgiven men one tongue and two ears, that we may hear twice as much as wespeak.

Wisdomis what you

Wisdomis what you get for a lifetime of listening when you'd have preferred totalk.

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