To effectivelycommunicate, we must realize that we are all different in the way we perceivethe world and use this understanding as a guide to our communication withothers.
I have learned through bitter experience the one supremelesson to conserve my anger, and as heat conserved is transmitted into energy,even so our anger controlled can be transmitted into a power that can movethe world.
Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences. One ofthe best ways to persuade others is with your ears by listening to them.
