Do not tell me the problem is a difficult one. If it were not difficult, it would not be a problem

Tact is the ability to make a person see the lightning without letting him feel the bolt.

Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

There is no knowledge that is not power.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

One cannot be precise and still be pure.

The easiest,the most tempting, and the least creative response to conflict within anorganization is to pretend it does not exist.

Tolerance that accepts merits as the most natural thing in World is the highest applause.

Wenever have the time to do it right but always have time to do it over.

Conflictbuilds character. Crisis defines it.

Pain is the outcome of sin.