The basic building block of good communications is the feeling that every humanbeing is unique and of value.

All mankind is divided into three classes: those who are immovable; those who are movable; and those who move.

It isdifficult to negotiate where neither will trust.

A mistake in judgement isn't fatal, but too much anxiety about judgement is.

When you ask from a stranger that which is of interest only to yourself, always enclose a stamp

Nothing would be done at all if a man waited till he could do it so well that no one could find fault with it

Itis all right if you talk to yourself. It is all right if you answer yourself.But when you start disagreeing with the answers, you've got a problem.

No one can make you feel inferior without your consent.

Conflictinvolves incompatible behaviors rather thancompetitive goals.

The first duty of love is to listen.

Necessitynever made a good bargain.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges