Whenyou plant lettuce, if it does not grow well, you don't blame the lettuce. Youlook for reasons it is not doing well. It may need fertilizer, or more water,or less sun. You never blame the lettuce. Yet if we have problems with ourfriends or our family,

Politicians are the same all over. They promise to build a bridge even where there is no river.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Wenever have the time to do it right but always have time to do it over.

Use softwords and hard arguments.

If youare standing upright, don't worry if your shadow is crooked.

Most ofour so-called reasoning consists in finding arguments for going on believingas we already do.

We'reeyeball to eyeball and the other fellow just blinked.

Status symbols are medals you buy yourself

When your work speaks for itself,don't interrupt.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

Nosnowflake in an avalanche ever feels responsible.