Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

All is riddle, and the key to a riddle is another riddle.

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

Thedeepest principle of human nature is the craving to be appreciated.

Childhood shows the man, as morning shows the day

Adversityis the foundation of virtue.

In oneof our concert grand pianos, 243 taut strings exert a pull of 40,000 poundson an iron frame. It is proof that out of great tension may come great harmony.

The first duty of love is to listen.

Wisdom is what you get for a lifetime of listening when you'd have preferred totalk.

Thedirect use of force is such a poor solution to any problem,it is generally employed only by small children and large nations.

Far better to think historically, to remember the lessonsof the past. Thus, far better to conceive of power as consisting in part ofthe knowledge of when not to use all the power you have. Far better to be onewho knows that if you reserve the power not to