Wisdom is what you get for a lifetime of listening when you'd have preferred totalk.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

A good listener is not only popular everywhere, but after while he gets to know something.

Reformers are those who educate people to appreciate the things they need.

Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.

Mensucceed when they realize that their failures are the preparation for theirvictories.

Words are like spears: Once they leave your lips they can never come back.

History repeats itself. that's one of the things wrong with history

Like aball batted back and forth, a human being is batted by two forces within.

Twoprisoners whose cells adjoin communicate with each other by knocking on thewall. The wall is the thing which separates them but is also their means ofcommunication. It is the same with us and God. Every separation is a link.

There are three faithful friends; and old wife, an old dog and ready money.

Never[enter] into dispute or argument with another. I never yet saw an instance ofone of two disputants convincing the other by argument. I have seen many ontheir getting warm, becoming rude and shooting one another.