The art of life is the avoiding of pain.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

There is no passion in life as intense as the desire to change someone else's draft.

To live is, in itself, avalue judgement. To breathe is to judge.

Since God made us to be originals, why stoop to be a copy?

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

If youare planning on doing business with someone again, don't be too tough in thenegotiations. If you're going to skin a cat, don't keep it as a house cat.

Cooperativeconflict builds people up, strengthens their relationships, and gets thingsdone.

If speakingis silver, then listening is gold.

The larger the island of knowledge, the longer the shoreline of wonder.

Are youreally listening... or are you just waiting for your turn to talk?

Accomplishmentof purpose is better than making a profit.