Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Usesoft words and hard arguments.

All marriedcouples should learn the art of battle as they should learn the art of makinglove. Good battle is objective and honest never vicious or cruel. Good battleis healthy and constructive, and brings to a marriage the principle of equalpartnership.

Small deeds done are better than great deeds planned

Difficultiesare meant to rouse, not discourage. The human spirit is to grow strong byconflict.

Learning without thought is labour lost,thought without learning is perilous.

The numberone goal in resolving a conflict is to make sure both sides maintain theirself-esteem.

Men of genius are admired, men of wealth are envied, menof power are feared; but only men of character are trusted.

Artists can color the sky red because they know its blue.those of us who are not artists must color things the way they really are or people might think we are stupid.

The real purpose of books is to trap the mind into doing its own thinking

Thefirst principle of contract negotiation is don'tremind them of what you did in the past; tell them what you're going to do inthe future.

Zeal is fit only for wise men but is found mostly infools.