The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.

Embracingconflict can become a joy when we know that irritation and frustration canlead to growth and fascination.

Remember not only to say the right thing in the right place, but far more difficultstill, to leave unsaid the wrong thing at the tempting moment.

There is no knowledge that is not power.

Conflictcan be seen as a gift of energy, in which neither sideloses and a new dance is created.

A rumor goes in one ear and out many mouths.

What is required is sight and insight, then you might add one more excite.

The basic building block of good communications is the feeling that every humanbeing is unique and of value.

Men of genius are admired, men of wealth are envied, menof power are feared; but only men of character are trusted.

Angels fly, because they take themselves lightly.

Surprise is the greatest gift which life can grant us.