A large ocean liner was headed across the Atlantic fromPortsmouth to New York. As it neared its destination at night, a lookout onthe wing of the bridge reported, ‘Light, bearing on the starboardbow.’‘Is it steady or moving astern?’ the captain called out

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Always the dullness of the fool is the whetstone of the wits

Be slow of tounge and quick of eye.

In oneof our concert grand pianos, 243 taut strings exert a pull of 40,000 poundson an iron frame. It is proof that out of great tension may come greatharmony.

Living is the art of getting used to what we did'nt expect.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Are youreally listening... or are you just waiting for your turn to talk?

It is atrick among the dishonest to offer sacrifices that are not needed,or not possible, to avoid making those that are required.

The service we render to others is really the rent we pay for our room on this earth.

Onceyou consent to some concession, you can never cancel it and put things backthe way they are.

Don'tcut off your nose to spite your face.