The easiest,the most tempting, and the least creative response to conflict within anorganization is to pretend it does not exist.

The mostintense conflicts, if overcome, leave behind a sense of security and calmthat is not easily disturbed. It is just these intense conflicts and theirconflagration which are needed to produce valuable and lasting results.

Too late is the medicine prepared, when the disease has strengthened by long delay.

Far better to think historically, to remember the lessonsof the past. Thus, far better to conceive of power as consisting in part ofthe knowledge of when not to use all the power you have. Far better to be onewho knows that if you reserve the power not to

Youdon't drown by falling in the water. You drown by staying there. Anonymous Agood deal is a state of mind.

Do notfind fault, find a remedy.

To know how to free oneself is nothing: the arduous thing is to know what to do with one's freedom.

The difficultpart in an argument is not to defend one's opinion, but rather to know it.

Prejudice is a disease characterised by hardening of categories.

The numberone goal in resolving a conflict is to make sure both sides maintain theirself-esteem.

No battle is more sorely lost that the one not fought

The remedy for weakness is not brooding over weakness, but thinking of strength.