Aquarrel is like buttermilk: once it's out of the churn, the more you shakeit, the more sour it grows.

Are youreally listening... or are you just waiting for your turn to talk?

If speaking is silver, then listening is gold.

He who is overcautious will accomplish little.

A man has no ears for that to which experience has given no access.

Washing one's hands of the conflict between the powerfuland the powerless means to side with the powerful, not to be neutral.

A fool shows his annoyance at once, but a prudent man overlooks an insult.

Remember not only to say the right thing in the right place, but far more difficultstill, to leave unsaid the wrong thing at the tempting moment.

Failingto plan is planning to fail.

Conflictinvolves incompatible behaviors rather than competitive goals.

When regard for truth has been broken down or evenslightly weakened, all things will remain doubtful.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea