Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

In aconflict, being willing to change allows you to move from a point of view toa viewing point a higher, moreexpansive place, from which you can see both sides.

A round egg can be made square according to how you cut it; words would be harsh according to how you speak them.

If Ishould ever be captured, I want no negotiation—andif I should request a negotiation from captivity they should consider that asign of duress.

Two prisonerswhose cells adjoin communicate with each other by knocking on the wall. Thewall is the thing which separates them but is also their means ofcommunication. It is the same with us and God. Every separation is a link.

Suffer fools gladly, they might be right.

Theability to speak eloquently is not to be confused with having something tosay.

Aquarrel is like buttermilk: once it's out of the churn, the more you shake it,the more sour it grows.

A person who talks about his Inferiors han't any.

A good conscience is the best divinity.

There ward for always listening when you'd rather be talking is wisdom.

Ifthere is any great secret of success in life, it lies in the ability to putyourself in the other person’s place and to see things from his point of view as well as your own.