Itisn't that they can't see the solution. It's that they can't see the problem.

The directuse of force is such a poor solution to any problem, it is generally employedonly by small children and large nations.

Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.

Assumptionof cooperative goals leads to viewing the conflict as a common problem to besolved for mutual benefit.

People whoare too concerned with how well they are doing will be less successful andfeel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation, or between extrinsicand intrinsic motivation...

Politicians are the same all over. They promise to build a bridge even where there is no river.

Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Ignoring is not the same thing as being tolerant

Thefirst principle of contract negotiation is don'tremind them of what you did in the past; tell them what you're going to do inthe future.

A hero is no braver than anyone else; he is only brave minutes longer

In oneof our concert grand pianos, 243 taut strings exert a pull of 40,000 poundson an iron frame. It is proof that out of great tension may come great harmony.

There is no comparison between that which is last by not succeding and that what is last by not trying.