Nothingstrengthens the judgment and quickens the conscience like individualresponsibility.

In aconflict, being willing to change allows you to move from a point of view toa viewing point a higher, moreexpansive place, from which you can see both sides.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

He that is unkind to his own will not be kind to others.

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

Sciencecannot resolve moral conflicts, but it can help to more accurately frame thedebates about those conflicts.

Duringa negotiation, it would be wise not to take anything personally. If you leavepersonalities out of it, you will be able to see opportunities moreobjectively.

Usesoft words and hard arguments.

When angry, count to ten before you speak; if very angry ahundred.

Ignorance is a form of environmental pollution.

Themost intense conflicts, if overcome, leave behind a sense of security andcalm that is not easily disturbed. It is just these intense conflicts andtheir conflagration which are needed to produce valuable and lasting results.

Ialways cheer up immensely if an attack is particularly wounding because I think,well, if they attack one personally, it means they have not a singlepolitical argument left.