There is all the difference in the world between having something to say and havingto say something.

Communicationis not only the essence of being human, but also a vital property of life.

Themost prepared are the most dedicated.

If you are patient in one moment of anger, you will escapea hundred days of sorrow.

I have discovered the art of deceiving diplomats. I speakthe truth, and they never believe me.

Skillin the art of communication is crucial to a leader's success. He canaccomplish nothing unless he can communicate effectively.

A goodlistener is not someone with nothing to say. A good listener is a good talkerwith a sore throat.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Buyingis cheaper than asking.

Personal responsibility is too fiscal accountability as lovemaking is to a gynaecological examination

The young man knows the rules, but the old man knows the exceptions.

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.