Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

If you get to thinking you're a person of some influence,try ordering somebody else's dog around.

It is mark of a good man not to know how to do an injury.

In themiddle of every difficulty lies opportunity.

We donot have to agree; we do need to understand.

Man show their character in nothing more clearly than by what they think laughable.

It's good to shut up sometimes.

Use softwords and hard arguments.

We gain freedom when we have paid full price for our right to live.

It wasimpossible to get a conversation going, everybody was talking too much.

Power can be taken, but not given. The process of thetaking is empowerment in itself.

Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea