Trust is difficult to define, but we know when it's presentand when it's not.

I hold it to be a proof of great prudence for men toabstain from threats and insulting words toward an enemy, for neither ...diminishes the strength of the enemy; but the one makes him more cautious,and the other increases his hatred of you and makes him

You've gotto know when to hold 'em, know when to fold 'em know, when to walk away, knowwhen to run.

They may forget what you said, but they will never forget how you made them feel.

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

If you tell the truth, you have infinite power supportingyou; but if not, you have infinite power against you.

He who gainsa victory over other men is strong; but he who gains a victory over himselfis all powerful.

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

To be preparedis half the victory.

Thereis nothing more likely to start disagreement among people or countries thanan agreement.

If wemanage conflict constructively, we harness its energy for creativity and development.