Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences. One ofthe best ways to persuade others is with your ears by listening to them.
We cannot always control our thoughts, but we can control our words, and repetitionimpresses the subconscious, and we are then master of the situation.
The mostdramatic conflicts are perhaps, those that take place not between men butbetween a man and himself where the arena of conflict is a solitary mind.
