A teacher as a person is more important than a teacher as a technician. What he is has more effect than anything he does.

Thecourts of this country should not be the places where resolution of disputesbegins. They should be the places where the disputes end after alternativemethods of resolving disputes have been considered and tried.

It isn't important to come out on top, what matters is to be the one who comes out alive.

Out of the fullness of the heart the mouth speaks.

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

Power comes from sincere service

The talker will lead the dog to the meat market.

Onemight as well try to ride two horses moving in different directions, as totry to maintain in equal force two opposing or contradictory sets of desires.

Informationis a negotiator's greatest weapon.

People whoare too concerned with how well they are doing will be less successful andfeel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation, or between extrinsicand intrinsic motivation...

Thereis no squabbling so violent as that between peoplewho accepted an idea yesterday and those who will accept the same ideatomorrow.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They