It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

Imagination is useful as long as it remains practical.

Be notdisturbed at being misunderstood; be disturbed at not understanding.

The difficultpart in an argument is not to defend one's opinion, but rather to know it.

Well done is better than well said.

Thetrouble with talking too fast is you may say something you haven't thought ofyet.

If all those who speak would weigh their words, how light air would be!

A barking dog is often more useful than a sleeping lion.

It isdifficult to negotiate where neither will trust.

Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Thehardest step is over the threshold.

Goodcommunication is as stimulating as black coffee, and just as hard to sleepafter.