Thepast is malleable and flexible, changing as our recollection interprets andre-explains what has happened.

They mayforget what you said, but they will never forget how you made them feel.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

Whoeverhas the mind to fight has broken his connection with the universe. If you tryto dominate people you are already defeated. We study how to resolveconflict, not how to start it.

A man of courage is also full of faith.

Reformers are those who educate people to appreciate the things they need.

Encouragement after censure is as the sun after a shower.

Informationis a negotiator's greatest weapon.

Thepeople to fear are not those who disagree with you, but those who disagreewith you and are too cowardly to let you know.

Humality is a strange thing. The minute you think you've got it, you've lost it.

Theterm up has no meaning apart from the word down. The term fasthas no meaning apart from the term slow. In addition, such termshave no meaning even when used together, except when confined to a veryparticular situation... most of our language about the

Blessed are they who have nothing to say and who cannot be persuaded to say it.