Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.
Onecomes to believe whatever one repeats to oneself sufficiently often, whetherthe statement be true or false. It comes to be dominating thought in one'smind.
The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.
To effectivelycommunicate, we must realize that we are all different in the way we perceivethe world and use this understanding as a guide to our communication withothers.