Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Speakwhen you are angry and you will make the best speech you will ever regret.

Consistencyis the hobgoblin of little minds.

If your desires be endless, your cares and fears will be so too.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They

Imaginationis the eye of your soul.

Though patience be a tired mare, yet she will plod.

They know enough who know how to learn.

The numberone goal in resolving a conflict is to make sure both sides maintain theirself-esteem.

Slander cannot destroy an honest man: when the flood recedes the rock is there.

Weagree completely on everything, including the fact we don't see eye to eye.

The desire for change is a sign of safety.