Agrievance is most poignant when almost redressed.

A goodmanager doesn't try to eliminate conflict; he tries to keep it from wastingthe energies of his people. If you're the boss and your people fight youopenly when they think that you are wrong that's healthy.

I'mjust preparing my impromptu remarks.

A large ocean liner was headed across the Atlantic fromPortsmouth to New York. As it neared its destination at night, a lookout onthe wing of the bridge reported, ‘Light, bearing on the starboardbow.’‘Is it steady or moving astern?’ the captain called out

Most ofour so-called reasoning consists in finding arguments for going on believingas we already do.

Assumptionof cooperative goals leads to viewing the conflict as a common problem to besolved for mutual benefit.

The ultimate measured a man is not where he stands in marents of comfort, but whre he stands at times of challenge & contraversy.

The first duty of love is to listen.

Ifyou wish to make a man your enemy, tell him simply, 'You are wrong.' Thismethod works every time.

Silence, along with modesty, is a great aid to conversation.

He who truly knows has no occasion to shout

Self-trust is the first secret of success.