To believein something, and not to live it, is dishonest.

Silence, along with modesty, is a great aid to conversation.

Thego-between wears out a thousand sandals.

Grantgraciously what you cannot refuse safely and conciliate those you cannotconquer.

Theeasiest, the most tempting, and the least creative response to conflictwithin an organization is to pretend it does notexist.

Twobirds disputed about a kernel, when a third swooped down and carried it off.

Thegalleries are full of critics. They play no ball, they fight no fights. Theymake no mistakes because they attempt nothing. Down in the arena are thedoers. They make mistakes because they try many things. The man who makes nomistakes lacks boldness and

Theonly difference between stumbling blocks and stepping stones is the way inwhich we use them.

In aconflict, being willing to change allows you to move from a point of view toa viewing point a higher, moreexpansive place, from which you can see both sides.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Change meansmovement. Movement means friction. Only in the frictionless vacuum of anonexistent abstract world can movement or change occur without that abrasivefriction of conflict.

We owealmost all our knowledge not to those who have agreed but to those who havediffered.