Embracingconflict can become a joy when we know that irritation and frustration canlead to growth and fascination.

Half of the harm that is done in this world is due to people who want to feel important

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Every new adjustment is a crisis in self-esteem.

Life cannot go on without much forgetting.

Are youreally listening... or are you just waiting for your turn to talk?

If you ain'tnever pick up the sword, you ain't never have to worry about fallin' on it.

A clever person turns great troubles into little ones andlittle ones into none at all.

Reasonand emotion are not antagonists. What seems like a struggle between twoopposing ideas or values, one of which, automatic and unconscious, manifestsitself in the form of a feeling.

Usesoft words and hard arguments.

Acreaking door hangs long on its hinges.

You andyour spouse should consider the arguments you have, not as calamities in thehistory of your child’sdevelopment, but as opportunities for learning. Take the opportunity to teachyour children the art ofand value in negotiation, and to demonstrate you