Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

There is much more learning than knowing in the world.

Bestill when you have nothing to say; when genuine passion moves you, say whatyou've got to say, and say it hot.

Eyes are more accurate witness than ears

Thefreedom of the city is not negotiable. We cannot negotiate with those whosay, What’s mine is mine and what’s yours is negotiable.

Learning must be had, but in the second place, as subsequent only to greater qualities.

Ourlives are not dependent on whether or not we have conflict. It is what we dowith conflict that makes the difference.

Oursubconscious minds have no sense of humor, play no jokes, and cannot tell thedifference between reality and an imagined thought or image. What wecontinually think about eventually will manifest in our lives.

In God we trust; all others pay cash.

Mistakes are to Life what shadows are to Light.

Conflictcan be seen as a gift of energy, in which neither sideloses and a new dance is created.