They mayforget what you said, but they will never forget how you made them feel.

If your mouth turns into a knife, it will cut off yourlips.

Only hethat has traveled the road knows where the holesare deep.

Changemeans movement. Movement means friction. Only in the frictionless vacuum of anonexistent abstract world can movement or change occur without that abrasivefriction of conflict.

He is poor indeed that can promise nothing.

Remembernot only to say the right thing in the right place, but far more difficultstill, to leave unsaid the wrong thing at the tempting moment.

Buyingis cheaper than asking.

Itmatters not whether you win or lose; what matters is whether I win or lose.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

Theconventional view serves to protect us from the painful job of thinking.

Love is an act of faith and whoever is of little faith is also of little love.

It isdifficult to negotiate where neither will trust.