It was impossible to get a conversation going, everybody was talking too much.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

Remember when feminisit movements were something men gathered on street corners to admire as the girls strolled by

Theharder the conflict, the more glorious the triumph.

The oldbelieve everything, the middle-aged suspect everything, the young knoweverything.

Onelearns by doing the thing; for though you think you know it, you have nocertainty until you try.

Thereis no advancement to him who stands trembling because he cannot see the endfrom the beginning.

Let not thy will roar, when the power can but whisper.

The lust for power in dominating others inflames the heartmore than any other passion.

Effectivecommunication is 20 percent what you know and 80 percent how you feel aboutwhat you know.

It's good to shut up sometimes.