Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.
Whoeverhas the mind to fight has broken his connection with the universe. If you tryto dominate people you are already defeated. We study how to resolveconflict, not how to start it.
