Kind wordscan be short and easy to speak, but their echoes are truly endless.

Aquarrel is like buttermilk: once it's out of the churn, the more you shakeit, the more sour it grows.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

Passionsare generally roused by great conflicts.

If you don't know where you're going, you'll end upsomewhere else.

If an enemyis annoying you by playing well, consider adopting his strategy.

Younever really understand a person until you consider things from his point ofview.

Theproblem with communication is the illusion that is has occurred.

In God we trust; all others pay cash.

All mankind is divided into three classes: those who are immovable; those who are movable; and those who move.

Happiness is the wondrous commodity, the more your give; the more you have.

Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.