A goodmanager doesn't try to eliminate conflict; he tries to keep it from wastingthe energies of his people. If you're the boss and your people fight youopenly when they think that you are wrong that's healthy.

Conflictinvolves incompatible behaviors rather thancompetitive goals.

Peoplewho are only good with hammers see every problem as a nail.

The difficultpart in an argument is not to defend one's opinion, but rather to know it.

Better hazard than always be in fear.

We gain freedom when we have paid full price for our right to live.

If youare planning on doing business with someone again, don't be too tough in thenegotiations. If you're going to skin a cat, don't keep it as a house cat.

Nature hasgiven men one tongue and two ears, that we may hear twice as much as wespeak.

Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

One of the lessons of history is that nothing is often a good thing to do and alwaysa clever thing to say.

What isthe shortest word in the English language that contains the letters: abcdef? Answer: feedback. Don't forget that feedback isone of the essential elements of good communication.

Manmust evolve for all human conflict a method which rejects revenge,aggression, and retaliation.