Communicationis a skill that you can learn. It's like riding a bicycle or typing. Ifyou're willing to work at it, you can rapidly improve the quality of everypart of your life.
A pessimist sees only the dark side of the clouds, and mopes; a philosopher sees both sides, and shrugs; an optimist doesn't care. Momentum is wht it wants to gather.
Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.
It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.
