Given afair wind, we will negotiate our way into the Common Market, head held high,not crawling in. Negotiations? Yes. Unconditional acceptance of whateverterms are offered us? No.
Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences. One ofthe best ways to persuade others is with your ears by listening to them.
Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.
