Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.
Girls .. . were allowed to play in the house . . . and boys were sent outdoors. . .Boys ran around in the yard with toy guns going kksshh-kksshh,fighting wars for made-up reasons and arguing about whowas dead, while girls stayed inside and played with dol
Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.
Wheneveryou're in conflict with someone, there is one factor that can make thedifference between damaging your relationship and deepening it. That factoris attitude.