A Leader is a dealer in hope.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Far better to think historically, to remember the lessonsof the past. Thus, far better to conceive of power as consisting in part ofthe knowledge of when not to use all the power you have. Far better to be onewho knows that if you reserve the power not to

The greatest prayer is patience.

Maturityis the capacity to endure uncertainty.

Theeasiest, the most tempting, and the least creative response to conflictwithin an organization is to pretend it does notexist.

A good listener is not someone with nothing to say. A good listener is a good talkerwith a sore throat.

Teaching may contribute to certain kinds of learning under certain circumstances.

Loving without dreaming is like going to Venice without riding in a gondola

Kindwords can be short and easy to speak, but their echoes are truly endless.

A clever person turns great troubles into little ones andlittle ones into none at all.

Sometimesone pays most for the things one gets for nothing.