Makesure you never, never argue at night. You just lose a good night's sleep, andyou can't settle anything until morning anyway.

Most people suspended their judgement till somebody else has expressed his own and then they respect it.

Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.

Marriagemeans expectations and expectations mean conflict.

If youcan make a man laugh, you can make him think and make him like and believeyou.

The ultimate measured a man is not where he stands in marents of comfort, but whre he stands at times of challenge & contraversy.

The hardest thing to disguise is you feelings when you put a lot of relatives on the train for home.

A good listeneris not only popular everywhere, but after a while he gets to know something.

Almost all of our relationships begin and most of them continue as forms of mutual exploitation, a mental or physical barter, to be terminated when one or both parties run out of goods.

Thetruth is that our finest moments are most likely to occur when we are feelingdeeply uncomfortable, unhappy, or unfulfilled. For it is only in suchmoments, propelled by our discomfort, that we are likely to step out of ourruts and start searching for di

The numberone goal in resolving a conflict is to make sure both sides maintain theirself-esteem.

Theeasiest, the most tempting, and the least creative response to conflictwithin an organization is to pretend it does notexist.