Whenyou cannot make up your mind which of two evenly balanced courses of actionyou should take choose the bolder.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Repentance is the attempt of the inner man to return home after wonderful night out

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Neversay more than is necessary.

Show me a man who cannot bother to do little things andI'll show you a man who cannot be trusted to do big things.

When our hearts are empty, we collect things.

If wecannot end our differences at least we can make the world safe for diversity.

Even to observe neutrality you must have a strong government

Listeningwell is as powerful a means of communication and influence as to talk well.

The weaknesses of many make leader possible.

Constantrepetition carries conviction.