Conflictcan be seen as a gift of energy, in which neither sideloses and a new dance is created.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

To like and dislike the same thing, that is, indeed, friendship.

It'snot the will to win, but the will to prepare to win that makes thedifference.

Whenmen and women agree, it is only in their conclusions; their reasons arealways different.

Are youreally listening... or are you just waiting for your turn to talk?

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

No one can make you feel inferior without your consent.

We willbe known by the tracks we leave behind.

you cannot establish sound security on borrowed money

Old fools are more foolish than you ones.

A person who talks about his Inferiors han't any.