Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

We cannot all be great but we can always attach ourselves to something that is great.

A goodmanager doesn't try to eliminate conflict; he tries to keep it from wastingthe energies of his people. If you're the boss and your people fight youopenly when they think that you are wrong that's healthy.

When you ask from a stranger that which is of interest only to yourself, always enclose a stamp

Thereverse side also has a reverse side.

Listening,not imitation, may be the sincerest form of flattery.

Thedifficult part in an argument is not to defend one's opinion, but rather toknow it.

Effectivecommunication is 20 percent what you know and 80 percent how you feel aboutwhat you know.

If you are patient in one moment of anger, you will escapea hundred days of sorrow.

Kindness is a language which the deaf can hear and a blind can read.

If a man speaks or acts with pure thought, happiness follows him like a shadow that never leaves him

A wise man has great power, and a man of knowledgeincreases strength.