Therecan be no doubt that the average man blames much more than he praises. Hisinstinct is to blame. If he is satisfied he says nothing; if he is not, hemost illogically kicks up a row.
We cannot always control our thoughts, but we can control our words, and repetitionimpresses the subconscious, and we are then master of the situation.
Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences. One ofthe best ways to persuade others is with your ears by listening to them.
