Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.

A clever person turns great troubles into little ones andlittle ones into none at all.

Consistencyrequires you to be as ignorant today as you were a year ago.

Few things help an individual more than to placeresponsibility upon him, and to let him know that you trust him.

Conscientious men are, almost everywhere, less encouraged than less to lerated.

Action may not always bring Happiness, but there is no happiness without Action.

Honesty is like an icicle; if once it melts that is theend of it.

All excellent things are as difficult as they are rare

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

Assumptionof cooperative goals leads to viewing the conflict as a common problem to besolved for mutual benefit.

Honesty once pawned is never redeemed.

If your desires be endless, your cares and fears will be so too.