The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

They mayforget what you said, but they will never forget how you made them feel.

Humour is emotional chaos remembered in tranquility.

A round egg can be made square according to how you cut it; words would be harsh according to how you speak them.

If pain could have cured us, we should have long ago been saved.

Peoplewho are too concerned with how well they are doing will be less successfuland feel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation,or between extrinsic and intrinsic motivation…

Wordsare, of course, the most powerful drug used by mankind.

No matter how good the idea of the other fellow may be, there is always a better one !

Kindness is never wasted. If it has no effect on the recepient, at least it benefits the bestower.

Patience is something you admire in the driver behind you and scorn in the one ahead.

The greatest humiliation in life is to work hard on something from which you expect great appreciation, and then fail to get.

Wisdom is what you get for a lifetime of listening when you'd have preferred totalk.