Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences. One ofthe best ways to persuade others is with your ears by listening to them.
Whateverfailures I have known, whatever errors I have committed, whatever follies Ihave witnessed in private and public life have been the consequence of actionwithout thought.
The mostdramatic conflicts are perhaps, those that take place not between men butbetween a man and himself where the arena of conflict is a solitary mind.
