Talent alonewon't make you a success. Neither will being in the right place at the righttime, unless you are ready. The most important question is: 'Are you ready?'

Themost important thing in communication is to hear what isn't being said.

The numberone goal in resolving a conflict is to make sure both sides maintain theirself-esteem.

Difficultiesare meant to rouse, not discourage. The human spirit is to grow strong byconflict.

Agrievance is most poignant when almost redressed.

Silence, along with modesty, is a great aid to conversation.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

Conflictlies at the core of innovation.

He whocannot cut the bread evenly cannot get on well with people.

Everything has it's beauty, but not every one sees it.

Toeffectively communicate, we must realize that we are all different in the waywe perceive the world and use this understanding as a guide to ourcommunication with others.