Without trust, words become the hollow sound of a woodengong. With trust, words become life itself.

You see what power is holding someone else's fear in your handand showing it to them!

Relationships of trust depend on our willingness to looknot only to our own interests, but also the interests of others.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

In art, as in love, instinct is enogh.

Every man is entitled to be valued by his best moment

As long as there is life there is danger.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

The difficultpart in an argument is not to defend one's opinion, but rather to know it.

It doesnot do to leave a Dragon out of your calculations, if you live near him.

When aman says that he approves something in principle, it means he hasn't theslightest intention of putting it in practice.

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.