Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences. One ofthe best ways to persuade others is with your ears by listening to them.
Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.
In oneof our concert grand pianos, 243 taut strings exert a pull of 40,000 poundson an iron frame. It is proof that out of great tension may come great harmony.
