The singlemost powerful tool for winning a negotiation is the ability to get up andwalk away from the table without a deal.

A status symbol is an instrument you clash when you want someone to know you are there.

Patience is something you admire in the driver behind you and scorn in the one ahead.

The poet gives us his essence, but prose takes the mould of the body and mind entire.

Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.

They may forget what you said, but they will never forget how you made them feel.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

The good rain like a bad preacher, does not know when to leave off.

Conduct is wise or foolish only in reference to its results.

Greatideas often receive violent opposition from mediocre minds.

Fromlittle acorns mighty oaks do grow.

Optimists and pessimists have one fault in common: they are afraid of the truth.